Terms of Service

Agreement to Terms

By using the services of PLC Placentia Pool Care, you agree to these Terms of Service. These terms apply to all services we provide, including weekly pool cleaning, one-time cleaning, equipment repairs, and any other pool maintenance services.

If you do not agree with any part of these terms, please do not use our services. We reserve the right to update these terms at any time, and continued use of our services means you accept any changes.

Services Provided

PLC Placentia Pool Care provides professional pool cleaning and maintenance services to residential and commercial properties in Placentia, CA and surrounding areas. Our services include but are not limited to:

• Weekly pool cleaning and maintenance
• One-time and deep pool cleaning
• Green pool treatment and algae removal
• Pool filter cleaning and replacement
• Pool equipment repairs
• Pool tile cleaning and calcium removal
• Pool opening and closing services
• Pool inspection services

We make every effort to provide high-quality service, but we cannot guarantee specific results due to factors beyond our control, such as weather conditions or existing pool conditions.

Scheduling and Cancellation

When you schedule a service with us, we will confirm your appointment by phone or email. For weekly services, we will establish a regular schedule that works for both parties.

If you need to cancel or reschedule an appointment, please contact us at least 24 hours in advance. Cancellations made with less than 24 hours notice may be subject to a cancellation fee.

We reserve the right to reschedule appointments due to weather conditions, equipment issues, or other circumstances beyond our control. We will notify you as soon as possible if we need to reschedule.

Payment Terms

Payment is due at the time of service unless other arrangements have been made in advance. We accept cash, checks, and major credit cards.

For weekly service contracts, payment is typically due monthly. Invoices will be sent at the beginning of each month, and payment is due within 15 days.

Late payments may be subject to a late fee. If your account becomes more than 30 days overdue, we reserve the right to suspend services until payment is received.

Access to Property

By scheduling services with us, you grant our technicians permission to access your property and pool area during scheduled service times. You are responsible for ensuring that our technicians can safely access your pool area, including unlocking gates or providing access codes.

If we cannot access your property during a scheduled visit, this may be considered a missed appointment, and you may still be charged for the service.

Liability and Insurance

PLC Placentia Pool Care carries general liability insurance to protect both our business and our clients. However, we are not responsible for damage caused by pre-existing conditions, normal wear and tear, or issues that were not disclosed to us before service.

You are responsible for maintaining your pool equipment in good working order. If we discover issues with your equipment during service, we will notify you, but we are not responsible for equipment failures unless they are directly caused by our negligence.

Warranties and Guarantees

We stand behind the quality of our work. If you are not satisfied with our service, please contact us within 48 hours, and we will work to make it right.

For equipment repairs and replacements, warranties may apply based on the manufacturer or parts supplier. We will inform you of any applicable warranties at the time of service.

Limitation of Liability

Our total liability for any claims arising from our services is limited to the amount you paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages.

This limitation applies to the fullest extent permitted by law.

Termination of Service

Either party may terminate a weekly service contract with 14 days written notice. You will be responsible for payment for any services rendered up to the termination date.

We reserve the right to terminate services immediately if you fail to pay for services, violate these terms, or engage in abusive or threatening behavior toward our staff.

Governing Law

These Terms of Service are governed by the laws of the State of California. Any disputes will be resolved in the courts of Orange County, California.

Contact Information

If you have questions about these Terms of Service, please contact us: