Privacy Policy

Your Privacy Matters

At PLC Placentia Pool Care, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

By using our services or providing us with your information, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our services.

Information We Collect

We collect information that you provide to us directly and information that is automatically collected when you visit our website or use our services.

Information You Provide

When you request a quote, schedule a service, or contact us, you may provide us with:

• Your name and contact information (phone number, email address, mailing address)
• Property address where services will be performed
• Pool size, type, and condition information
• Payment information (credit card details, billing address)
• Service preferences and special requests
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect:

• Your IP address and browser type
• Pages you visit and time spent on our site
• Referring website or search terms
• Device information and operating system

We collect this information through cookies and similar technologies to improve our website and services.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide pool cleaning and maintenance services
• To schedule appointments and send service reminders
• To process payments and send invoices
• To communicate with you about your service
• To respond to your questions and requests
• To send you promotional materials (only if you opt in)
• To improve our services and website
• To comply with legal obligations

We will not sell your personal information to third parties. We only share your information as described in this policy.

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who help us operate our business, such as payment processors, scheduling software, and email services. These providers only have access to the information they need to perform their services and are required to keep your information confidential.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

Business Transfers

If our business is sold or merged with another company, your information may be transferred to the new owner. You will be notified of any such change.

Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or destruction. This includes using secure servers, encryption for payment information, and limiting access to your data to authorized personnel only.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request a copy of the information we have about you
• Correction: You can ask us to correct inaccurate information
• Deletion: You can request that we delete your information (subject to legal requirements)
• Opt-Out: You can unsubscribe from marketing emails at any time
• California Privacy Rights: California residents have additional rights under the CCPA

To exercise any of these rights, please contact us using the information below.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any information.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: